Support Policy

Azone Store's primary approach to supporting our customers is through the "Contact Us" function that is available on our site. To ensure we are consistently achieving best-in-class WhatsApp, we have implemented response times of 24 hours or less. Our support team's average time to first response time is about one hour.

OUR HOURS OF OPERATION:

  • Standard Support Hours:

    • 8 am to 8 pm IST

    • Anticipated response within 24 hours from the time of receipt

Please note: The times of "anticipated response" are self-imposed time-frames, if we wish to revisit them, we may certainly do so, yet service levels should never fall below our documented Support and Response Time Service Levels, which defines Azone Store's response times and operating procedures per Severity Level.